We want customers to have a clear and convenient way to request a return or exchange for qualifying merchandise purchased through our independent online store. If a product is not suitable for your needs or a different size is required, eligible merchandise may generally be submitted for return or size exchange within 30 days of the original purchase date. All requests are subject to the requirements, exclusions, and procedures described in this policy. Customers who are unsure whether an item qualifies are encouraged to contact our support team before shipping anything back. Following the proper return procedure helps us identify the transaction, inspect the merchandise, and process an approved request as efficiently as possible.
Products submitted for return or exchange should generally remain in a condition that allows them to be considered suitable for resale. Merchandise is expected to be unused, unworn, clean, and free from stains, damage, modifications, alterations, repairs, washing, or other signs that it has been used after delivery. Items showing evidence of wear or changes may not qualify for a refund or exchange. When merchandise arrives at our facility, it will be reviewed by our team to determine whether the condition and other eligibility requirements have been satisfied. A return or exchange is not considered approved until the merchandise has been received and inspected.
For an accepted return, reimbursement will normally be directed to the original payment method associated with the purchase. In situations where returning funds through the original payment method is not reasonably possible, another form of reimbursement, including store credit where appropriate, may be considered. Customers should be aware that the date our team processes a refund may not be the same date that the funds become visible in a bank or payment account. Card issuers, banks, payment processors, and other financial institutions maintain their own settlement and posting schedules, so additional time may be required before the refunded amount appears.
Products sold as sets, bundles, packages, collections, or other combined purchases should generally be returned as a complete unit. Individual components of a bundled transaction may not be eligible for separate return processing. Customers should include the merchandise, accessories, components, and other materials that were supplied as part of the original purchase when required. If a package is missing items or components, the review may take longer and the requested return or exchange may be declined or adjusted based on the circumstances.
Customers who need a different size may request a size exchange during the applicable 30-day return period. A standard size exchange is generally limited to the same product and allows the customer to request another available size. It does not normally allow an existing order to be changed to a different model, color, style, or category. The original product must meet all applicable return conditions before an exchange can be approved. Because inventory can change after an order is placed, a replacement size cannot be guaranteed. The requested replacement becomes confirmed only after the original item has been delivered to our facility, inspected, and approved for exchange.
When an eligible size exchange is approved and the requested replacement is available, standard shipping for the replacement item may be provided without an additional shipping charge when applicable. After the returned merchandise has arrived and passed inspection, an approved exchange will generally be prepared for shipment within approximately five to seven business days. This preparation period relates to our internal processing and does not include the transportation time required after the replacement package leaves our facility. Delivery schedules may vary depending on destination, carrier operations, weather, seasonal shipping activity, and other transportation conditions.
The size-exchange process is intended to replace an item with another available size of the same merchandise. It is not designed to convert an existing transaction into a different product selection. Customers who prefer another model, style, color, product type, or category may return the original qualifying merchandise under this policy and place a separate order for the preferred item. The new order will constitute an independent transaction and will be governed by the price, inventory, promotional offers, shipping terms, and other conditions in effect when that order is submitted.
Prices and promotional conditions may change between the original transaction and a newly placed order. A replacement purchase may therefore have a different price from the merchandise originally purchased. Customers placing a new order should review the current product information, available sizes, pricing, promotions, and applicable purchasing terms before completing the transaction. Where applicable, qualifying replacement purchases shipped within the United States may receive standard shipping without an additional charge.
For qualifying returns, our team will generally begin the refund process within approximately five to seven business days after the returned merchandise has been delivered to our facility and successfully inspected. This timeframe begins when the package reaches us and does not include the transportation period required to send the merchandise from the customer’s location. Once the refund has been initiated, the customer’s bank, card issuer, payment provider, or other financial institution may require additional time to complete the transaction and display the funds.
During periods of unusually high return volume, processing may require additional time. Holidays, seasonal shopping periods, promotional campaigns, major sales events, and other increases in customer activity can result in a larger number of packages awaiting receipt, inspection, and processing. Under particularly busy circumstances, internal return processing may take up to approximately 15 business days after the returned merchandise has been delivered to our facility. Customers should also account for the shipping time required for the return package to reach us when estimating the total time before a refund is completed.
Certain products are excluded from the ordinary return and exchange process. Merchandise specifically identified as final sale, including qualifying outlet or clearance products, is generally not eligible for return, exchange, refund, or conversion to store credit after purchase. Physical gift cards and electronic gift cards are also generally excluded from the standard return process. Customers should review product descriptions and purchase conditions carefully before ordering final-sale merchandise because these items normally cannot be processed through the regular return procedure.
Before shipping merchandise back, customers should confirm that the product appears to meet the applicable eligibility requirements and that all required components are included. We recommend keeping the order confirmation, receipt, order number, shipment information, and other transaction records until the return or exchange has been fully completed. These records may be needed to verify the purchase and can help our customer support team locate the transaction more quickly if questions arise during processing.
Customers should use the return instructions provided by our store when requesting a return or exchange. Merchandise should not be sent to an alternative location or through an unauthorized return method. Packages that arrive without sufficient identifying information, required documentation, or a connection to an approved return request may take longer to identify and process. Failure to follow the applicable return procedure may also affect our ability to complete the request promptly.
International customers may be subject to additional return requirements. Returns crossing national borders can involve customs declarations, import or export procedures, carrier requirements, destination-country regulations, taxes, duties, transportation restrictions, and other logistical considerations. Customers located outside the United States should contact our support team before dispatching a return so that any applicable instructions or documentation requirements can be reviewed in advance.
A refund is not necessarily completed at the moment our team submits the transaction to the payment system. Once the refund has been initiated, processing and posting are partly controlled by the payment provider or financial institution involved in the original purchase. The amount of time required can differ according to the payment method, bank, card issuer, and other institutions participating in the transaction. Where store credit is provided instead of a payment reversal, separate processing procedures and timing may apply.
Every returned product is subject to review before an exchange or refund is finalized. During inspection, our team may verify the product’s condition, confirm that the merchandise corresponds with the original transaction, and determine whether the applicable return requirements have been met. If an item does not satisfy the eligibility conditions, the request may be declined. Depending on the circumstances, merchandise that does not qualify may be sent back to the customer.
Our return and exchange process is intended to provide reasonable flexibility while establishing consistent standards for eligibility, timing, product condition, and processing. Customers who have questions about whether merchandise qualifies, need help requesting a size replacement, want clarification about return instructions, or need an update concerning a refund are encouraged to contact our customer service team before sending the product.
Our business operates as an independent retailer and offers selected merchandise through its own sales channels. We are separate from the manufacturer or brand owner associated with certain products available through our store. We are not the manufacturer’s official website or direct retail operation, and we are not owned, operated, sponsored, endorsed, authorized, partnered with, or otherwise affiliated with that manufacturer. This policy applies only to purchases completed through our independent retail business and should not be considered an official manufacturer return, refund, or exchange policy. Customers who purchase directly from another retailer or an official brand website should review the policies governing that separate transaction.
For assistance with returns, exchanges, refunds, or other purchase-related questions, customers may contact our support team by email at [email protected] or by telephone at 1-800-324-8754. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When contacting us, customers should provide the order number, contact information associated with the purchase, relevant product details, and a concise description of the requested assistance. Complete information can help our team identify the correct transaction and review the request more efficiently.
We aim to handle qualifying returns and exchanges in a consistent and practical manner. Customers should review the product condition requirements, applicable time period, final-sale exclusions, exchange limitations, refund procedures, and return instructions before sending merchandise to our facility. Keeping accurate purchase records and following the established process can help reduce unnecessary delays and make the review easier. Our team will make reasonable efforts to evaluate each request and provide appropriate assistance based on the merchandise received, the applicable transaction records, and the requirements of this policy.