We are committed to providing customers with clear information about order fulfillment, shipping options, and delivery expectations for purchases made through our independent online store. Shipping methods, available destinations, delivery estimates, and applicable charges may vary depending on the merchandise ordered, destination, package size and weight, carrier availability, and other circumstances associated with an individual transaction. Qualifying domestic orders may be eligible for standard shipping at no additional charge. Customers should review the shipping information presented during checkout because the available services and estimated delivery times may differ depending on the destination and the contents of the order.
Once an order has been successfully placed, our fulfillment team will generally begin preparing the merchandise within one business day. Business days normally refer to Monday through Friday and do not include Saturdays, Sundays, or recognized U.S. holidays. Orders submitted outside normal business days will generally enter processing on the following available business day. The fulfillment stage may include reviewing the order, confirming inventory, collecting the merchandise, preparing the items, packaging the shipment, creating shipping documentation, and arranging transfer to the applicable carrier.
Some purchases may require more preparation time than the standard processing period. Increased demand during holidays, seasonal shopping periods, promotional campaigns, large sales events, or other busy periods may affect normal fulfillment schedules. Orders containing products requiring special preparation, handling, packaging, or coordination may also need additional time. Customers should understand that fulfillment and carrier transportation are separate stages. The delivery period generally begins after the order has been prepared and transferred to the shipping provider.
When an order leaves our facility, tracking information will generally be sent to the email address supplied during checkout. Customers can use the provided tracking number to view updates made available by the carrier. Tracking information may not appear immediately after dispatch because a carrier may need time to collect the package, perform an initial scan, process the shipment, and enter the information into its tracking system. A temporary lack of movement or scanning information does not necessarily indicate that the package has not been shipped or that it has been lost.
Our customer service team can provide general assistance with questions concerning order processing, shipment status, delivery concerns, shipping arrangements, product information, sizing, and other matters related to purchases made through our store. Customer support is generally available Monday through Friday from 7:30 AM to 4:00 PM Pacific Time, excluding regular weekend service. Email requests are generally reviewed within one to three business days. Response times can vary and may be longer during holidays, promotional periods, unusually high order volumes, or other times when the number of customer inquiries increases substantially.
Customers who need assistance with an existing order or shipment may contact us by email at [email protected] or by telephone at 1-800-324-8754. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When requesting assistance with a delivery issue, customers should provide the order number and the email address associated with the transaction whenever possible. A tracking number and a concise explanation of the concern may also help our team identify the shipment and review the available information more efficiently.
Standard domestic shipping is generally available throughout the contiguous United States, including the 48 continental states. The carrier used for a particular order may depend on package characteristics, destination, service availability, transportation requirements, and other operational factors. Shipments may be handled by a national parcel company, postal service, or another transportation provider selected for the applicable order. Because carrier assignments can vary, customers should rely on the shipping option and carrier information displayed for their individual transaction rather than expecting every order to use the same provider.
Customers who choose expedited shipping should understand that an expedited service generally concerns the carrier’s transportation period and does not automatically shorten the time required to prepare the order. Merchandise may still need to pass through our normal fulfillment process before it is transferred to the selected carrier. Orders submitted after an applicable daily processing cutoff may not begin preparation until the next available business day. Weekends and recognized U.S. holidays are generally excluded when calculating standard business-day fulfillment periods. Certain products, destinations, or package types may also be unavailable for expedited transportation.
Faster delivery options may not be available for every geographic destination. Locations such as Alaska, Hawaii, APO, FPO, and DPO military addresses, diplomatic destinations, P.O. Boxes, and other areas with limited carrier coverage may have fewer shipping choices. Customers should review the services displayed during checkout to determine which options are available for the specific delivery address before completing an order.
Shipments traveling to Alaska, Hawaii, military addresses, and other destinations outside the contiguous United States may require additional transportation time. Delivery routes, carrier schedules, service levels, and handling requirements can vary considerably for these locations. Certain expedited services may not be offered, and customers should allow additional time when specialized routing or transportation arrangements are necessary.
International delivery may be available to selected countries or territories depending on current carrier coverage and operational conditions. Supported destinations and available shipping methods may change over time. Customers placing an international order should confirm that their destination is eligible and carefully review the shipping choices and estimated delivery information presented during checkout before submitting payment.
Customers receiving international shipments are generally responsible for any customs duties, import taxes, brokerage fees, governmental charges, or similar costs imposed by the destination country. These amounts are generally separate from the merchandise price and shipping charge unless the order specifically indicates otherwise. International packages may also be subject to customs inspection, import documentation, clearance procedures, regulatory requirements, or other governmental processes. Such procedures can affect the amount of time required for a shipment to reach its final destination.
Delivery estimates are provided as general planning information and should not normally be treated as guaranteed arrival dates unless the selected shipping service specifically provides a delivery guarantee. Actual transportation times can change because of circumstances outside our direct control. Severe weather, carrier interruptions, transportation delays, seasonal volume, public holidays, customs processing, infrastructure problems, and unexpected events may affect the movement of a package. An estimated delivery date may therefore change after an order has entered the carrier network.
Carrier tracking systems do not always display every stage of a shipment’s movement. A package may travel between facilities without generating frequent scans, remain temporarily awaiting processing, or move through a transportation hub before the next tracking event is recorded. Customers should not automatically interpret a period without new tracking information as evidence that the shipment has stopped moving or has been lost. If tracking remains unchanged for an unusually long period or shows information indicating a possible delivery problem, customers may contact our support team for assistance.
In certain circumstances, one order may be divided into multiple shipments. This may occur when merchandise is stored in different locations, products require different handling procedures, inventory becomes available at different times, or individual items are otherwise processed separately. When an order is split, each package may have its own tracking number and may arrive on a different date. Customers should review all tracking information associated with the order before concluding that merchandise is missing.
Shipping services and delivery conditions may change based on inventory, carrier capacity, destination restrictions, seasonal demand, transportation conditions, and other operational considerations. The options presented during checkout and any order-specific shipping communications provided after purchase should be regarded as the most relevant information for that transaction. Availability shown for one order does not necessarily mean that the same service will be available for another order or destination.
If an order appears to be delayed, tracking information has not become available, a package has not arrived within the expected timeframe, or another delivery concern develops, customers should contact our support team. We will review the available order and shipment information and make reasonable efforts to provide appropriate assistance. Customers can help us investigate more efficiently by providing the order number, tracking reference, destination information, and a clear description of the issue.
Our retail business operates independently and sells selected merchandise through its own online channels. We are separate from the manufacturer or brand owner associated with certain products offered through our store. We are not the manufacturer’s official website or direct retail operation, and we are not owned, operated, sponsored, endorsed, authorized, partnered with, or otherwise affiliated with that manufacturer. This Shipping and Delivery Policy applies only to purchases completed through our independent retail operation and should not be interpreted as an official shipping policy issued by any manufacturer or brand owner. Shipping conditions offered by another retailer or an official manufacturer website may be different.
Customers with questions about fulfillment, shipping methods, delivery estimates, tracking information, destination availability, or other transportation matters may contact us at [email protected] or 1-800-324-8754. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. Providing complete order information when contacting our team can help us identify the relevant transaction and provide a more useful response.
Our objective is to make the fulfillment and delivery process as understandable as possible while recognizing that shipment transportation involves carriers, customs authorities, and other parties whose operations may be outside our control. Customers should review the shipping services available for their destination, consider the difference between order preparation and carrier transit time, and retain tracking information until the order has been delivered. We will make reasonable efforts to assist customers with shipping questions, review delivery concerns, and provide available information regarding the status of orders placed through our store.