Our warranty program is intended to provide reasonable assistance when qualifying merchandise develops a genuine defect related to its original materials or workmanship during the period in which the product would normally be expected to remain suitable for its intended use. Warranty reviews apply to eligible purchases completed through our independent retail store. Our business operates separately from the manufacturers and brand owners associated with merchandise available through our website. We are not owned, controlled, operated, sponsored, endorsed, authorized, partnered with, or otherwise affiliated with those manufacturers or their official websites. References to specific products or brands are included only to identify merchandise offered through our independent retail operation.
Warranty consideration is based on the reasonable functional life of the product and does not constitute an unconditional or unlimited lifetime guarantee. Outdoor apparel and equipment can experience different rates of deterioration depending on materials, construction, frequency of use, environmental exposure, storage conditions, cleaning methods, maintenance, and the type of activity involved. Regular use may naturally result in fading, abrasion, surface wear, discoloration, stretching, aging, or other visible changes. Conditions that arise through ordinary use or normal aging do not necessarily indicate a defect in manufacturing or workmanship.
The primary purpose of warranty assistance is to address qualifying problems that can reasonably be attributed to defects present in the original production of the merchandise. Damage or deterioration associated with normal wear, repeated friction, accidental impact, exposure, fading, aging, misuse, neglect, improper care, unsuitable storage, incorrect cleaning, or inadequate maintenance is generally outside warranty coverage. Products used in demanding outdoor environments may experience considerable physical stress, and visible wear resulting from appropriate use does not automatically make an item defective.
Warranty consideration may also be unavailable when merchandise has been altered, modified, repaired without authorization, maintained improperly, stored under unsuitable conditions, or used for an application outside its intended purpose. Customers are expected to use products appropriately and follow applicable care and maintenance instructions. Problems resulting from unauthorized alterations, unsuitable repairs, abnormal use, improper operation, or exposure to conditions inconsistent with the product’s intended design may be excluded from warranty assistance.
Warranty service is generally limited to the original purchaser who obtained the merchandise for personal consumer use. Coverage normally does not transfer to another individual after a product has been sold, gifted, assigned, or otherwise transferred. Proof of purchase is required to establish the original transaction and allow us to identify the merchandise being reviewed. Acceptable documentation may include an order confirmation, receipt, invoice, or another reliable transaction record containing sufficient information to verify the purchase.
When an item is received for evaluation and inspection confirms a qualifying defect in original materials or workmanship, repair will generally be considered first when a practical repair can reasonably restore the merchandise to functional condition. Repair may allow the customer to continue using the original product while addressing the reported problem. If repair is not reasonably feasible, we may consider whether an appropriate replacement is available through our retail operation.
Replacement merchandise depends on inventory available when an approved warranty claim is resolved. If the original product is no longer available, the replacement may differ in model, size, configuration, color, appearance, or other characteristics while remaining reasonably comparable. When a suitable replacement cannot reasonably be provided, a refund based on the original purchase price may be considered at our discretion. The available remedy may depend on the nature of the defect, condition of the product, purchase documentation, repair options, inventory availability, and other relevant circumstances.
Warranty assistance is generally limited to the remedy provided for the specific qualifying purchase. A repair or replacement does not create an automatic or unlimited entitlement to future warranty service for the same transaction. If another issue develops later, the new concern will be reviewed separately based on the condition of the merchandise, the nature of the reported problem, the available purchase information, and the requirements applicable to the request at that time.
Before sending an item for warranty evaluation, customers must clean the merchandise thoroughly. Products submitted for inspection should be reasonably clean and suitable for safe handling and examination. Applicable California requirements also require merchandise submitted for warranty review to be clean. Items containing excessive dirt, mud, debris, residue, stains, contamination, or other material that prevents meaningful inspection may be refused, returned, or excluded from evaluation until the merchandise is provided in an appropriate condition.
Customers should remove visible dirt and accumulated debris before shipping an item for review. Cleaning should be performed in accordance with the care instructions applicable to the product. Harsh chemicals, excessive heat, abrasive methods, or other inappropriate cleaning techniques should be avoided because they may cause additional damage. If improper cleaning creates or worsens a condition, the resulting damage may affect whether the item remains eligible for warranty consideration.
Some conditions that are excluded from warranty coverage may, depending on the circumstances, be considered for separate repair assistance. Non-warranty repair is not guaranteed and depends on the type and severity of the damage, product construction, available replacement components, repair methods, technical feasibility, and whether restoration is reasonably practical. Customers who wish to explore repair options for damage outside warranty coverage should contact customer support before sending the merchandise.
Submitting a warranty request does not mean that the request has been approved. Merchandise may need to be physically inspected before a final determination can be made. If the evaluation indicates that the reported condition resulted from ordinary use, accidental damage, misuse, neglect, improper maintenance, unauthorized modification, unsuitable storage, incorrect cleaning, or another excluded circumstance, the request may be declined.
Customers should provide truthful and sufficiently detailed information when requesting warranty assistance. Useful information may include the original order number, approximate purchase date, product name or identification, description of the problem, circumstances in which the condition developed, and relevant information concerning care or use. Photographs may also be requested when images can help with an initial review. Clear documentation may allow our team to determine whether physical inspection is necessary and what potential resolution may be appropriate.
For an approved warranty claim, available assistance is limited to the remedies provided under this policy. Depending on the circumstances, the resolution may involve a reasonable repair, a comparable replacement, or an eligible refund. To the fullest extent permitted by applicable law, these remedies represent the warranty assistance available for qualifying merchandise. Where legally permitted, we are not responsible for indirect, incidental, special, consequential, or similar losses associated with product use, inability to use merchandise, or administration of a warranty request.
Any implied warranty, condition, or statutory protection that may apply to an eligible transaction is limited or excluded only to the extent permitted by applicable law. Nothing in this policy is intended to remove, restrict, or waive a consumer right or mandatory legal protection that cannot lawfully be excluded. If applicable law provides rights or remedies that exceed the provisions of this policy, those requirements will continue to apply.
Customers should contact our support team before shipping merchandise for warranty inspection or possible repair. Advance communication allows us to locate the relevant purchase, understand the reported issue, explain the submission process, and determine whether an evaluation appears appropriate. Contacting us before shipment may also help prevent unnecessary shipping expenses and reduce the possibility of sending merchandise that does not meet the basic requirements for review.
During the warranty process, customers may be asked to provide additional documentation, photographs, product information, or clarification concerning the reported condition. Customers should respond with accurate information when additional details are requested. Missing documentation or incomplete explanations may delay the evaluation or make it difficult for our team to determine whether the reported issue falls within the scope of the warranty program.
The condition of merchandise when it arrives at our facility can affect the inspection process. Customers should package items securely and take reasonable precautions to protect the merchandise during transportation. New damage occurring during return shipment may make it more difficult to determine the original condition of the product and could affect the evaluation. Customers should retain shipping receipts, tracking information, and other relevant transportation records until the warranty review has been completed.
A warranty decision applies to the particular product and circumstances reviewed. Approval of one claim does not establish automatic coverage for another item, another type of damage, or a future request. Each submission is evaluated independently according to the condition of the merchandise, purchase history, reported issue, supporting documentation, applicable exclusions, and other facts relevant to that specific request.
Our retail business is an independent seller and is not the manufacturer of the products available through our store. This warranty policy should not be interpreted as an official manufacturer warranty or as a representation that we administer a manufacturer’s warranty program. A manufacturer or brand owner may maintain a separate warranty with different eligibility standards, procedures, exclusions, limitations, and available remedies. Customers who believe another warranty program may apply should review the applicable terms of that separate program.
For questions concerning potential defects, warranty eligibility, inspection requirements, repair possibilities, or the status of an existing request, customers may contact our support team at [email protected] or 1-800-324-8754. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When contacting customer support, customers should provide the relevant order information and a clear description of the issue so that our team can identify the transaction and provide more useful assistance.
Our goal is to review legitimate warranty concerns fairly and consistently while providing reasonable assistance when a qualifying defect in original materials or workmanship is identified. Customers can help make the process more efficient by retaining proof of purchase, accurately describing the reported problem, following product-care instructions, avoiding unauthorized alterations or repairs, and thoroughly cleaning merchandise before submitting it for inspection. Every request will be evaluated according to the condition of the product, the circumstances surrounding the reported issue, available purchase records, and the requirements of this warranty policy.